Support centre
Help program
Our remote support tool lets a specialist connect to your screen with your explicit consent, so problems are seen and solved directly instead of being described over the phone.
01Single file, no installation required
02The session only opens with your approval
03Access ends when the session is closed
01How it works
A support session in three steps
01
1. Run the tool
Download and run the help program shared by our support team. No installation is needed.
02
2. Share the code
Read the session number and password shown on screen to the support specialist.
03
3. Work together
You see the screen throughout the session and can end it at any time.
02Scope
What we handle in a remote session
- Installation, version upgrades and new user setup
- Checking e-invoice, e-archive and e-waybill settings
- Marketplace, shipping and POS connection settings
- Reviewing report, stock and account record issues
- Backup plan checks and restore assistance
03FAQ
Frequently asked questions
Can support connect whenever they want?
No. A connection is only established when you run the tool and share the session code, and access ends the moment you close it.
Contact us to start a session
Call or e-mail us; as soon as you share the session number our specialist connects.
+90 850 222 4 555 · info@medulayazilim.com · Yenişehir / Mersin