Support
Let us help you find the best solution
We are with you both while deciding and in daily use. Get in touch to identify the solution that fits your needs and benefit from our expert advice.
- Phone support weekdays 09:00 – 18:00
- Remote connection via the help program
- Fast onboarding with training videos
- Question-led guides on pharmacy, e-docs and ITS
Support channels
Remote support
Run the help program and share the code shown; a specialist connects to your screen and completes the task with you.
Phone line
+90 850 222 4 555 is open weekdays 09:00 – 18:00. Urgent till and sales issues are handled first.
Requests sent to info@medulayazilim.com are logged and routed to the relevant team.
Training material
Training videos, Medula Blog and question-led Guides help new staff learn the program quickly.
How a request progresses
- You report the issue by phone, email or remote support
- The topic is classified and assigned to a specialist
- A fix is applied and an update is scheduled if required
- The result is verified and the record is closed
Frequently asked questions
Is support charged?
Standard post-installation support is defined in your agreement. Development requests outside that scope are assessed and quoted in writing.
How are updates delivered?
Legal document changes and product improvements are distributed as updates; critical updates are announced in advance.
Have a question?
Reach our support team directly — sharing the module and a screenshot speeds things up.
+90 850 222 4 555 · info@medulayazilim.com · Yenişehir / Mersin