Support centre
Frequently asked questions
The questions we hear most often about installation, data migration, e-document flows, licensing and support — answered directly.
- Installation, migration and training
- E-invoice, e-archive and e-waybill usage
- Licensing, updates and support scope
What does the Medula Yazılım FAQ cover?
The Medula Yazılım FAQ answers questions about pharmacy and medical automation, ERP, e-invoice, e-archive, e-waybill and marketplace integrations — covering setup, data migration, licensing and support. Medula Yazılım is an independent software brand, not Turkey's SGK Medula reimbursement portal; answers follow current regulations and operational software language.
Answers grouped by topic
If you cannot find your answer, our support team replies the same day by phone, e-mail or remote session.
Installation and migration
Installation is done remotely; your stock, account and invoice data is migrated and verified with a checklist.
Training
User training is included in the setup package and can be repeated through the video library and documents.
Digital documents
E-invoice, e-archive and e-waybill are inside the product — no separate portal or second program is required.
Support
Support is delivered by phone, e-mail and remote connection through our help program.
Frequently asked questions
Is Medula Yazılım the same as SGK Medula?
No. Medula Yazılım Teknolojileri is an independent software company that builds pharmacy and business automation. SGK Medula is Turkey's Social Security reimbursement and prescription portal. The names are similar but refer to different organisations; our software integrates with SGK workflows but is not the official SGK portal.
How long does it take to go live?
For a single-user pharmacy or medical business, installation, migration and training usually finish the same day. Multi-branch ERP projects are scheduled after the requirement analysis.
Is my current data migrated?
Yes. Stock, accounts, invoices and balances are migrated by our team and verified together before go-live.
Do I need a separate e-invoice program?
No. Issuing, sending and storing e-invoice, e-archive and e-waybill documents happens inside the sales screen.
Which marketplaces are supported?
Trendyol, Hepsiburada and N11 integrations are ready. Orders flow into the program and stock and price changes are pushed back automatically.
Are updates charged separately?
Regulatory updates and version upgrades are free during an active licence period.
Where is my data stored?
The database runs on your own server or, if preferred, on our hosting. The backup plan is agreed during installation in both cases.
Still have a question?
Write to our support team or request a demo and we will answer it against your own workflow.
+90 850 222 4 555 · info@medulayazilim.com · Yenişehir / Mersin